The Rise of the Mobile Workforce
As we have seen, a smartphone could provide the user with a multichannelled communication device, which meant they were no longer tethered to the office or home telephone. Instead, they were free to go out and about safe in the knowledge that they would not miss a call. For the consumer, this was all about convenience, but for business, this was a game-changing event that employees were more than happy to embrace. Yes, there were initial concerns regarding work time encroaching into personal time and vice versa, but, generally, most employees were enthusiastic converts. Indeed, such was their enthusiasm they wanted not just access to the company’s telephone, messaging, or email systems, but they also wanted to ...
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