Chapter 17. Terms and Conditions

In the early years of my self-employment, getting things in writing wasn’t too much of a concern. I was keener to make things as easy as possible for my client, not wanting to add the burden of paperwork and signatures.

But then came those inevitable projects when I was expected to go far above and beyond the original scope of the project. Those situations arose because there were no specific terms and conditions, no definite deliverables that had been signed off on.

On one occasion, a client of mine kept sending revision requests. The “orders” were arriving on an almost daily basis for weeks on end until it was clear there was no way I could create something he’d be happy with. In addition, the time I’d already ...

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