Work Here Now

LIST OF STRATEGIES

What to Do: Strategies at the Organization Level

• Strategy 1: Regularly reexamine work for signs of being dangerous (directly or indirectly), dull and annoying, or frustrating and confusing.
• Strategy 2: Don't take intensified work for granted—and don't be afraid to de‐intensify.
• Strategy 3: Question long‐held assumptions and unintentional choices about work to revolutionize your DEI strategy.
• Strategy 4: Seek to understand work, even if it's painful.
• Strategy 5: Deliberately hold performative work in check.
• Strategy 11: Unpack your foundational talent management assumptions—what decisions have you made on the basis of believing folks are lazy or slow?
• Strategy 12: Regularly examine the jobs that impact your organization the most—have they changed in a way that affects how people's performance of those jobs looks (i.e., do they look lazy or slow because work is changing fast?)?
• Strategy 13: Map how your customer experience and your employee experience interact.
• Strategy 14: Tread carefully in how you talk about seamlessness and frictionlesness—internally and externally.
• Strategy 15: Actively promote replacements for the anxiety monster and the boss baby customer.
• Strategy 21: Create a “single account of the truth” on the workforce of your organization—however you employ them—and systems and processes to maintain it in real‐time.
• Strategy 22: Maintain and periodically energize an organization‐wide conversation about how work gets done.
• Strategy 23: Optimize ...