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Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide by David E. Bellagio, Shmuel Bashan

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Chapter 4. The Data

The data accumulated in the work item serves several purposes:

Information for analysis

Enables an understanding of the reason for and cause of the issue, the requirements for the change, the cost and resources needed, the possible risks, and the release in which the issue will be resolved.

Information for the solution provider

Enables an understanding of the issue location and the required changes to provide the solution, be it a defect, enhancement, or feature.

Information for managers

Enables tracking of changes and monitoring the status of issues, for example, meeting target dates, what and who is causing a delay, how to improve the process; data for statistical study regarding solution performance such as time spent ...

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