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Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide by David E. Bellagio, Shmuel Bashan

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Chapter 9. Metrics and Governance

In today’s world of investments gone bad, projects being canceled because of budget constraints, and other financial hardships, one thing is more certain than ever before: if you can’t measure the results of your process or investment, you have no idea what the real cost of the effort is. Many tools capture all kinds of data about many things. Many organizations focus on the usage model and workflows of their systems to improve their process governance. These are all needed, but they are not enough. A very important aspect of any system is the ability to easily get data from it on which to base business decisions. You may have the best ClearQuest schema in the world, and it may do a lot of cool stuff, but if ...

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