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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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TAKE 2

Commentary by Ben Locwin

Ben Locwin is CEO of a healthcare consulting organization. He has held executive roles for top pharmaceutical companies and developed human performance models for a variety of organizations.

 

As with any business, there are multivariate issues at play simultaneously at Lightgate that are affecting the inputs and outputs of all processes. Getting to the heart of the most influential components takes good, structured analysis and experience.

Most fundamentally, processes are the problem within Lightgate. There are so many operations occurring without standard operating procedures that it’s unlikely any one employee knows exactly what to do in a repeatable way.

In addition, E.B. Callaway is unaware of how his organization ...

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