Theo Paine—Operations Manager
Sam Winston—Warehouse Employee
Evie Marshall—Warehouse Manager, Staff Supervisor, HR
Gabe Earnest—Warehouse Manager, Inventory, Security, Safety
“Fire all the managers,” said Sam Winston as he walked into the CEO’s office. That was all Theo Paine heard before CEO E.B. Callaway quickly shut the office door. The occasion was Sam’s going-away party, and the CEO had a habit of collaring favored longtime employees at such events and cajoling them to answer: “If you ran the warehouse, what would you do?”
But as operations manager, Theo Paine did run the warehouse—and he had to hand it to Callaway; once people were out the door, or shown it, ...