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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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TAKE 2

Commentary by Ben Locwin

Ben Locwin is CEO of a healthcare consulting organization. He has held executive roles for top pharmaceutical companies and developed human performance models for a variety of organizations.

 

The ultimate issue in this case study is “shiny object syndrome,” where Marshall (and, frankly, the board) can’t decide on a course of action and supportive strategy, so he chases after every single new idea that comes up. That is a course destined to founder. Specifically, with the team in charge of execution, Marshall is completely inept at crafting and executing a tangible strategy, which has led to uncertainty among the team, high attrition, and a frustrated senior member (Laura).

There’s an interesting phenomenon that ...

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