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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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7

“IT COULDN’T HAPPEN HERE”

Cast of Characters

Monica Gannon—Bank Street Branch Manager

Robert and Betty Jones—Longtime Bank Street Branch Customers

Anthony Cobb—Bank Street Branch Assistant Manager

Charlie McDaniel—Prosperity Trust Bank Regional Manager

Dale Gannon—Monica’s Building Contractor Husband

“How does that even happen?” Robert Jones put his hand to his face in seeming mock alarm, turning to his wife, Betty. But she didn’t answer, just shook her head.

Sitting across from them, Monica Gannon knew that Robert’s question was hardly rhetorical. The Joneses were her longtime customers, and Robert wanted assurance that the financial scandal all over the news that morning—one more retail bank faltering due to its own malfeasance—wouldn’t ...

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