Work the Problem: How Experts Tackle Workplace Challenges

TAKE 2

Commentary by Rick Rittmaster

Rick Rittmaster is the manager of learning and development at MTS, a global supplier of high-performance test systems and sensors.

 

This case study presents a handful of competing issues: The business lacks direction to operate effectively, there is a lack of clear roles and responsibilities, and resources are constrained. Progress on any one of these issues would probably translate to progress on other issues as well. However, I think that the main problem, and where to start, is that of Ben and his (in)ability to lead the Rest Easy Hotel. He has two primary challenges: leadership capability and his internal motivations toward his role at his family hotel.

Of the two, I believe Ben’s internal motivation ...