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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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8

“WE’VE ALWAYS BEEN FINE”

Cast of Characters

Ben White—Manager of the Rest Easy Hotel

Shirley and Grant White, Ben’s Aunt and Father—Former Managers (and Current Employees) of the Rest Easy Hotel

Jamie Barron—Performance Consultant, Amity Group

“History Just Means Old”

Ben had been avoiding the call from Atlanta all week. When the 678 area code appeared in his cell phone, he ignored it. Then it popped up on the hotel reservation desk, and he let the call go to voicemail. Finally, his aunt Shirley, seated across from him on the porch on a quiet Friday evening, picked up his ringing phone, answered it, and handed it to him, saying simply, “Phone for you, sweetie.”

Ben glared at her, but took the call. The conversation was brief, cordial, and ...

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