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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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TAKE 1

Commentary by Christopher D. Adams

Christopher D. Adams is a performance consultant and instructional designer with more than 20 years’ experience helping clients engage people, apply processes, and implement technology to improve human and organizational performance.

 

The main issue in this case is likely the one Andrew feels most strongly: He has the responsibility for building and maintaining a program, but no authority to take the actions needed to ensure success. To be effective, he will need the support and cooperation of a client team—the board and sponsoring dean (when that dean is back in place). But in his short time on the job, he does not seem to have taken effective actions to develop that client-team relationship. Here is ...

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