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Work the Problem: How Experts Tackle Workplace Challenges by Kathryn Stafford

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10

MANEUVERING THE NEW HEALTHCARE

Cast of Characters at Eastlake General Hospital

Emily Fisher—Patient Care Representative

Tony Worley—Charge Nurse

Dr. Hans Jonas—Head of Wellness Institute

The Tower

Now that the Tower was finally complete, people were proud of the gleaming new 10-story addition to Eastlake General Hospital. It stood out like a beacon on the horizon, welcoming everyone who approached the hospital campus. It also doubled the hospital’s square footage, adding desperately needed hospital beds. So it seemed almost counterintuitive to Emily Fisher that now that the building was complete—and they no longer had to deal with the daily dust, rumble, vibration, or general disruption of a construction zone—she had begun hearing complaints ...

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