6
RESILIENT COMMUNICATION AND LEADING CHANGE
This chapter represents a shift from discussing the personal aspects of resilience to focusing on the interpersonal ones. We will not be digressing into a review of communication skills training, other than to provide a context for exploring how we can apply the same four steps of waking up, controlling attention, becoming detached, and letting go to developing more effective ways to communicate. A key element in facilitating change is being able to communicate effectively, and good communication is especially important in avoiding misunderstandings between managers and their teams. These communication techniques will enable managers to begin to behave more like leaders.
COMMUNICATION SKILLS: AN ...
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