Workforce Asset Management Book of Knowledge

CHAPTER THREE

Changing the Organization

IN THIS CHAPTER, THE ORGANIZATION learns how to take the fundamental Workforce Asset Management (WAM) vision and principles, and build its own individual, scaled model. Beginning with the preliminary step of creating a business case for WAM, this chapter covers other essential stages of preparation such as planning for and assessing return on investment (ROI), discussing different financing methods for workforce management (WFM) technology and equipment, and leading negotiation efforts. After the initial transformation of the workforce, direction on how the workforce management office (WMO) takes on the responsibility of maintenance and upkeep of WAM infrastructure and practice is given. The leadership role of the workface asset management professional (WAM-Pro) is described as the organization encounters new requirements and evaluates new investments in WFM solutions.

Learning Objectives

By the end of Chapter 3, you should be able to:

• Recognize the basic components of the WAM business case and how to position it to top management.
• Define and track budget requirements, goals, and objectives needed to make investment decisions, calculate expenditures, and identify ROI.
• Evaluate the common sources and potential alternatives for workforce management (WFM) equipment financing, as well as the criteria, benefits, and risks associated with the different financing options.
• Identify the positive practices and strategic roles of negotiation from ...