Workforce Asset Management Book of Knowledge

CHAPTER NINE

Industry-Specific Workforce Management Business Needs

IN THIS CHAPTER, SOME COMMON workforce management (WFM) business needs and issues are shared. Even though this sampling of concerns and sectors represent only a sampling of the workforce at large, many of the same timekeeping issues and needs are faced by employers across a wide range of industries. With this chapter, organizations can learn from and be inspired by relating the challenges, WFM implementations, and outcomes of others to their own. Among these issues are fatigue and cost management, overtime, reporting, and security. As the number of people and organizations using WFM systems—and in particular timekeeping technology and labor scheduling—grows, organizations and individuals will increasingly benefit from controlling costs, improving the workplace, and being relieved of the administrative burdens and risks.

Learning Objectives

By the end of Chapter 9, you should be able to:

• Explain the purpose of regulations and recommended practices for fitness for duty (FFD), and especially fatigue risk mitigation systems (FRMS).
• Define the essential difference between regulations and recommended practices.
• Understand the essential requirements and WFM needs for the healthcare, government, retail, and education industries, as well as for global management.
• Identify some of the short- and long-term benefits of WFM systems and WAM practices and procedures for the healthcare, government, retail, and education industries, ...