Workforce Asset Management Book of Knowledge

CHAPTER TWELVE

New Scheduling Models for the Workforce

IN THIS CHAPTER, THE MOVEMENT toward newer models and alternative methods of scheduling are presented and discussed. Employee concern for more stability and better work-life balance continues to be voiced in the workplace, so organizations are searching for effective ways to meet this need. Surprisingly, organizations may overlook or underestimate their ability to use workforce analytics and data to predict the scheduling need. Some workforce scheduling needs have changed dramatically in recent years, yet many scheduling models remain the same. This chapter explores the impact of scheduling technology and compiles leading practices for creating schedules that deliver better balance and flexibility for employees and greater productivity and less cost for the organization. A Workforce Asset Management Professional (WAM-Pro) who stays current with new models knows that stable and balanced schedules have tangible, yet sometimes unseen benefits. Their aim is to lift the veil and lead the way by showing how new strategies and practices can achieve the objectives of both employer and employee.

Learning Objectives

By the end of Chapter 12, you should be able to:

• Understand both the potential benefits and pitfalls of scheduling optimization and the new ways that may better monitor and manage scheduling in the future.
• Identify the needs of the three worker populations and consider which alternative scheduling strategies and models ...