Workforce Asset Management Book of Knowledge

CHAPTER SIXTEEN

Data and Systems Management

IN THIS CHAPTER, THE IMPORTANCE of proper administration and management of data and systems is discussed. The first step is realizing the significance and potential of workforce data, reporting, and analytics, which leads to a quest for better data. The second step is understanding the administrative responsibilities. This chapter presents considerations and regulations regarding data and systems management. Guidelines are also provided for exacting a high level of performance in the workplace. Workforce asset management professionals should be prepared to configure the appropriate controls and enforce security measures to protect data as well as the financial and operational outcomes that are a product of how systems are managed. They should also be aware of who needs access to secure data and system functionality and how their access will be managed. When working with sensitive data and mission critical systems, knowing the available system tools and management strategies is critical.

Learning Objectives

By the end of Chapter 16, you should be able to:

• Understand how the management and organizational structure can effectively support good data management, governance, and integrity.
• Understand the term protected classes of data and how to handle access to sensitive data, such as personally identifiable information (PII), and how to protect it from security breaches.
• Recognize the importance of establishing system controls and checks ...