Implementation of the Workforce Management System
IN THIS CHAPTER, IMPLEMENTATION IS explained as a process that relies on carefully executing previous project activities. If the project followed the system's development life cycle, the analysis and design phases are complete and the implementation is ready to proceed. This chapter describes the two major subphases, construction and delivery, and related documentation to support implementation activities. The construction phase is a review of the activities in prior phases as one final check to make sure all the necessary work is completed. System delivery releases the new system to its awaiting new user community. Projects conclude with documenting lessons learned to add to the historical records for future workforce management (WFM) upgrades and implementations. The steps and documentation described in this chapter will help support a successful WFM implementation and provide a good end-user experience.