Tom and Christi delivered the results that satisfied corporate. Consequently, I got to continue working with teams throughout their division for several years. But for me, the most satisfying payoff was a note that I received from Ellen about a year after that initial session. Here’s what she said:
Sorry it’s taken so long for me to send you this e-mail like I promised.
Soon after our training session Christi promoted me to project manager, and the challenges of my new position have changed my life—for the better. I want to thank you for the contribution you made in helping me get here.
After formally taking on the role as project manager, I had my first opportunity to try the techniques a few months later ...