CHAPTER 2
STOP, LOOK, AND LISTEN
“You see, but you do not observe”
—Sherlock Holmes, in Arthur Conan Doyle,Adventures of Sherlock Holmes,“A Scandal in Bohemia” (1891)
Imagine you're at an office party and you notice a conversational cluster of senior managers. One manager is hanging around the food and looks a little depressed. What's going on? Well, it could be anything. Maybe there's an impending reorganization and the left-out manager is about to be laid off. Maybe the seemingly depressed manager is actually stunned to find out he or she has received a major promotion and the other managers are wondering about their fate. And maybe the whole ...
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