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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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CHAPTER 2

STOP, LOOK, AND LISTEN

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“You see, but you do not observe”

—Sherlock Holmes, in Arthur Conan Doyle,Adventures of Sherlock Holmes,“A Scandal in Bohemia” (1891)

Imagine you're at an office party and you notice a conversational cluster of senior managers. One manager is hanging around the food and looks a little depressed. What's going on? Well, it could be anything. Maybe there's an impending reorganization and the left-out manager is about to be laid off. Maybe the seemingly depressed manager is actually stunned to find out he or she has received a major promotion and the other managers are wondering about their fate. And maybe the whole ...

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