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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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CHAPTER 4

IT'S NOT (ALWAYS) PERSONAL—IT'S (OFTEN) BUSINESS

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“The human being who would not harm you on an individual, face-to-face basis, who is charitable, civic-minded, loving and devout, will wound or kill you from behind the corporate veil.”

—Morton Mintz, investigative journalist

In The Godfather, Michael Corleone advises his older brother to cool down when faced with the news that their father has been seriously wounded. Sonny's hotheadedness eventually gets him killed, while younger brother Michael shows the ability to keep his emotions under control and eventually becomes the leader of his crime family.

It's important to know the true ...

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