September 2008
Intermediate to advanced
128 pages
2h 27m
English
book
Working with Difficult People, 2nd Edition
by Michael Singer Dobson, William Lundin, Kathleen Lundin
Content preview from Working with Difficult People, 2nd Edition
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CHAPTER 5
PLANNING YOUR STRATEGY
“When you're prepared, you're more confident. When you have a strategy, you're more comfortable.”
—Fred Couples, professional golfer
Do you always think of the perfect comeback in a difficult conversation—usually a day or two after the actual encounter? Stress and emotional overload—two emotions common when difficult people push our buttons—make it very difficult for us to react ideally in the middle of an encounter. When Margaret's mean, nasty boss starts snarling, it's tough for her to remain self-controlled and self-assured while she's on the receiving end.
To work effectively with someone who's difficult, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.