September 2008
Intermediate to advanced
128 pages
2h 27m
English
book
Working with Difficult People, 2nd Edition
by Michael Singer Dobson, William Lundin, Kathleen Lundin
Content preview from Working with Difficult People, 2nd Edition
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 9
MEAN AND ANGRY
“Anybody can become angry—that is easy; but to be angry with the right person, and to the right degree, and at the right time, and for the right purpose, and in the right way—that is not within everybody's power and is not easy.”
—Aristotle
Anger has become fashionable. If you're not angry with someone, others will call you an unrealistic wimp. More anger than ever is being expressed at work and at home. Anger is not an invitation to dance; it's the opposite. It says, “Keep away; I'm dangerous. I might hurt you.” Anger is meant to be intimidating, forcing the other person to give way, yield space, conform, become contrite ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.