O'Reilly logo

Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 9

MEAN AND ANGRY

image

“Anybody can become angry—that is easy; but to be angry with the right person, and to the right degree, and at the right time, and for the right purpose, and in the right way—that is not within everybody's power and is not easy.”

—Aristotle

Anger has become fashionable. If you're not angry with someone, others will call you an unrealistic wimp. More anger than ever is being expressed at work and at home. Anger is not an invitation to dance; it's the opposite. It says, “Keep away; I'm dangerous. I might hurt you.” Anger is meant to be intimidating, forcing the other person to give way, yield space, conform, become contrite ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required