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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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INTRODUCTION

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Which of these statements do you agree with?

Difficult people…

____ Make my life miserable.

____ Reduce my morale.

____ Get me angry.

____ Deplete my energies.

____ Make me feel helpless.

____ Ruin a good thing.

____ Make me scream.

____ Affect my productivity.

____ Waste my time.

____ Are insidious.

And that may be only the beginning. Dealing with someone else's irritating behavior can really waste your time and sap your energy. For many of us, dealing with the stress and frustrations of other people has become so commonplace that it is considered normal—the way things are.

Well, things don't have to be difficult. You can do something ...

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