Introduction

We love Microsoft Dynamics CRM 4.0, and hopefully by the time you finish reading this book, you will love Microsoft Dynamics CRM, too. We understand if you’re skeptical about the possibility of falling for a piece of software, but we want you to know right up front that our goal is to show you all of the wonderful and amazing benefits the Microsoft Dynamics CRM application can provide for your business.

Who Is This Book For?

We wrote this book for the people responsible for implementing Microsoft Dynamics CRM at their organization. If you’re the person responsible for setting up or configuring Microsoft Dynamics CRM software on behalf of other users at your company, this book is for you. You might be an information technology professional ...

Get Working with Microsoft Dynamics™ CRM 4.0, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.