June 2021
Beginner to intermediate
336 pages
6h 20m
English
Content preview from Working with Microsoft Forms and Customer Voice
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Chapter 1: Introducing Microsoft Forms and Customer Voice
In September 2020, my team released Dynamics 365 Customer Voice as an upgrade for Microsoft Forms Pro. Soon after, we noticed that the Net Promoter Score (NPS) started to fall. From the user feedback, we learned that many users were not happy with the data export functionality in the new product. Along with the product upgrade, we switched the data export format from Excel to .csv format, to enable the exporting of larger datasets. Users hated the new .csv format, so based on the feedback, we quickly made a change to go back to exporting data to Excel format and only provided an option for .csv for larger datasets. After we introduced the change, we saw that the NPS score started to go ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.