June 2021
Beginner to intermediate
336 pages
6h 20m
English
Content preview from Working with Microsoft Forms and Customer Voice
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Chapter 2: Best Practices for Collecting Feedback through Surveys
Microsoft Forms and Customer Voice are tools designed to make it easier for you to collect feedback from your employees and customers. Customer Voice provides templates and uses artificial intelligence to guide you through the process, but you ultimately still need to customize, distribute, and analyze survey feedback based on your specific business requirements.
In this chapter, we will discuss some of the best practices for designing surveys to collect feedback from your customers and employees. At the end of this chapter, you will get to understand how to design survey questions and send surveys to maximize responses, as well as learning about common methods for analyzing ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.