June 2021
Beginner to intermediate
336 pages
6h 20m
English
Content preview from Working with Microsoft Forms and Customer Voice
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Chapter 7: Collecting Periodic Customer Feedback with Customer Voice
Collecting customer feedback periodically such as quarterly or annually is a common way to understand the mood of your customers. Customer feedback must be integrated with your Customer Relationship Management (CRM) system and survey responses must be linked to the customer records in the system. This is important so that you can get a complete insight into your customers, and the feedback can be available to anyone who needs to interact with the customer. When a customer complain to you, it expects everyone in your organization to know about the complaint.
Customer Voice enables you to integrate survey data with your customer records in your business application. If you are ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.