One morning, I was strolling through our lobby when I spotted a woman in her thirties. She was sitting in a chair, checking her phone. From her badge, I could tell that she was a Kronite, but I hadn’t met her before. Since I was passing right by her, I stopped and started a conversation. “Having a good morning?” I asked. “What do you think of our new offices? What’s your favorite part?” I lobbed more friendly questions at her, and we chatted for a few minutes before I said goodbye and headed toward the elevators. I never identified myself as the CEO, and I don’t think she knew. My goal was simply to learn a little bit from her, ...

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