This book draws on a research base of hundreds of documents, the vast majority of which came from inside our company. Sources consulted include:


My research team and I interviewed dozens of current and former Kronites, some individually and others in small focus groups of 8 to 10 people. For added texture, we interviewed Kronos founder Mark Ain and other members of my family, as well as several current and former Kronos executives. We solicited further thoughts, insights, and data from interviewees and their teams via e-mails, and we also followed up with interviewees to fact-check stories as we represented them in the book. In a small number of cases, we performed interviews in written form via e-mail.


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