4 The Workplace
Understanding Attachment and Attachment Styles
(Excerpts from the research for this chapter were originally published in the 2012 Journal of Change Management article.)
During a recent training engagement, Victoria was working with a wide range of federal agency employees, all with different skill sets, different levels of education, and different positions of authority. The training was focused on the integration of a web-based business application that would ultimately be updated and replace the current business process. The technology did not seem that hard; but many appeared to be very frustrated, discouraged, and some even angry with the interface. There was a very senior level military officer who became increasingly agitated ...
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