Introduction

Every day in offices, retail stores, factories and any number of other workplaces, people are having conflicts with co-workers. It’s normal, natural and nothing to fear. When handled properly, conflict can actually create positive changes and new opportunities in your organisation. Successfully making the shift in your perspective from seeing only the negative in disagreements to seeing the prospect for positive change is the first step to resolving difficulties.

To find positive outcomes in what on the surface looks like a negative situation, you have to become skilled at calming the infernos by helping employees through discussions that prove to them that they can solve their own issues. Become a coach for your team and colleagues — someone they can trust to bring the real and right issues to the table for effective problem solving.

If you can broaden your perspective to include the other person’s point of view, you’re sure to come out of the dispute with a better working relationship. Being at the centre of controversy is never a good idea for anyone, so decide to use the uneasy situation as an opportunity to improve systems, relationships, and your credibility.

In this book, I tell you what the most common causes of workplace conflict are and how to address them by using a proven mediation method and philosophy. And remember: Every story always has more than one side.

About This Book

This book is a tool intended to help managers (or anyone who has a job) work ...

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