Chapter 8

Negotiating Possible Solutions to a Conflict

In This Chapter

arrow Getting employees to open up

arrow Homing in on values

arrow Brainstorming to generate ideas

arrow Posing the right questions

arrow Overcoming common conflict obstacles

arrow Meeting with each participant confidentially

Negotiating any sort of resolution to conflict is tricky. You need to continue to listen and adapt to whatever your employees need to assess their unique situation while they shift into the negotiation phase of the meeting.

In this chapter, I give you the information you need to move your employees beyond a list of discussion topics onto collaboratively addressing the conflict and brainstorming possible solutions. You also find tools to work through resistance so you can reposition your employees from a state of blaming one another to a problem-solving mindset, creatively enabling them to tackle future difficulties using ...

Get Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.