Chapter 8
Negotiating Possible Solutions to a Conflict
In This Chapter
Getting employees to open up
Homing in on values
Brainstorming to generate ideas
Posing the right questions
Overcoming common conflict obstacles
Meeting with each participant confidentially
Negotiating any sort of resolution to conflict is tricky. You need to continue to listen and adapt to whatever your employees need to assess their unique situation while they shift into the negotiation phase of the meeting.
In this chapter, I give you the information you need to move your employees beyond a list of discussion topics onto collaboratively addressing the conflict and brainstorming possible solutions. You also find tools to work through resistance so you can reposition your employees from a state of blaming one another to a problem-solving mindset, creatively enabling them to tackle future difficulties using ...
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