8 Wednesday: The Tide Shifts
Jim’s call had been unexpected. As a result, Jack’s CEO, George Franklin, was a bit on the defensive. Jim introduced himself. “George, I’m the VP of Operations for Friedman Electronics. We have a manufacturing plant in Charleston, South Carolina, and my plant manager there knows your Vice President.
“That’s a long way of explaining my connection to you. I’m calling because my plant manager has asked for permission to assist your VP in the transformation of his culture. Before I continue,” Jim said, “are you willing to hear me out?”
“Go,” said the other man with a note of empiricism.
“I’ve agreed to allow my plant manager and one of his employees to work with your firm for up to ...
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