27 Walking
Tim met with Sharon later that afternoon. Together they created a list of people to include for their first Kaizen event. The list included people from Operations, IT, and Maintenance. It also included someone (an “impartial witness,” as Tim called them) from Jerry’s accounting group—not for their firsthand knowledge but for their unprejudiced observations of Sharon’s group.
Since they already had background data on the problems they were setting out to resolve, they set the date of the event two Mondays hence.
Later that afternoon, Tim and Sharon met with Jack and reviewed what they hoped to discuss at the upcoming Lean Council meeting. Tim wanted Jack to know that it was customary to have the ...
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