29 Our Best Selves
To Jack’s great amazement, there was no need for him to exhort Sharon’s organization to keep their file drawers closed. From the day the printers arrived, Sharon and the Kaizen team leader followed up on that task. Jack knew because he now walked the floor every day.
Within days, Skip had all the printers installed. With Tim’s assistance, the Kaizen team had developed Standard Work on how to use the new filing system. After their installation, Sharon conducted refresher training on how the new system was going to work. The team had even created a standard for
- printing the customer’s file;
- placing it in a folder;
- standing the folder in the holder alphabetically from front to back;
- how ...
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