30 The Map to Success

DOI: 10.4324/9781003336051-31

Over the next several weeks, life at Copper-Bottom Charleston fell into a new rhythm. The printers were still in use and papers were still off the floor, but there was now the slightest hint of what Jack would have called camaraderie between employees and their supervisors.

The second morale audit had been conducted, and scores had risen. Jack’s boss called to acknowledge receipt of the latest numbers. “Keep up the good work, Jack,” he encouraged him. “By the way,” he went on, “that presentation you sent me about the event you conducted was amazing. I can’t get over the difference between the before and after photos. I’d expect your employees are starting to feel more supported. Is that ...

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