37 Standard Work and Water Spiders
The last KPI board they visited was for someone who worked much closer to the product. The speaker, although neat and presentable, wore cotton clothing and had signs of light dirt on his pants. They learned that he was Scott Bennet, supervisor of the final assembly crew.
After Don introduced him, Scott walked to his KPI board and began explaining his KPIs. It was clear that he’d have rather had a root canal, but his discomfort with public speaking was not the result of a lack of knowledge.
“My first KPI is Safety,” he began in a bit of a monotone. He quickly explained that his crew conducted a daily safety audit, looking for things like frayed wires, broken machine guards, ...
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