CHAPTER 3

Measure What Matters

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Workplace Jazz Framework

A jazz musician is a juggler who uses harmonies instead of oranges.

—Benny Green

It’s taken me all my life to learn what not to play.

—Dizzy Gillespie

This chapter will teach you how to help your team develop collaborative goals and focus on delivering results that matter. To measure what matters first requires that you understand what matters most to your customers, leaders, and managers.

You must align your team’s goals with the organization’s goals. Think of goal alignment as a cascading waterfall. Come to think of it; musicians love waterfalls. Waterfalls create a rushing sound like ...

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