Chapter 3

Overcoming Rationalizations, Objections, and Denials


Chapter 3 examines what may be the biggest obstacle to the creation of a comprehensive workplace violence prevention program, which is the tendency of senior management to fall victim to various common rationalizations, objections, and denials (RODs). A commonly stated reason for not pursuing such a program is the fear that employees will be frightened by the mere discussion of the subject. Other arguments range from the costs involved to the organization’s facilities being located in a relatively low-crime area. In short, many arguments can be, and often are, made that shut down the discussion before it begins. Overcoming such arguments requires a calm response that breaks ...

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