Chapter 9

Staff and Management Training

Abstract

As a general rule, people who find themselves in a serious life and death crisis situation do not rise to the challenge, perform heroically, and have clarity of thought. Most people fall prey to their human reactions of fear, panic, or denial, unless they have received proper training. Those who do generally will default to that training. It is for this reason that training at all levels must occur. Training for the general employee population must include six vital components, which will explain (1) why the training is being conducted, (2) the real risks employees face, (3) what is already in place to protect them, (4) their role in protecting the premises, (5) how to react if violence occurs, and ...

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