Basics of communication

While official policies and processes are essential for good communication, the individual skills of employees are where great communication happens. Policies and procedures are nothing on their own—only by having the necessary skills can their requirements be fulfilled. If great communication was as easy as following rules and edicts it would be easy, and you probably wouldn't need this book. Yet we need policies and processes in place to create a suitable environment for communication training to be aligned with the organization's goals and stay effective and consistent. The next few sections will provide an overview of the core ideas of communication and its applicability to IT organizations.

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