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Workshop in a Box: Communication Skills for IT Professionals by Abhinav Kaiser

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Chapter 4. Listening and Questioning for Effective Communication

Verbal communication is not all about talking fluently and intonation. There are precursors or catalysts that make verbal communication effective. In this chapter, we will deep dive into the art of listening and the power behind asking the right questions.

Unless you listen to the person you are speaking with, there is no way you would be able to understand what the requirements are, and when you start responding, you would either be preaching to the choir or generating little interest with the recipient.

As I have stated earlier, communication is an exchange of information. If the information coming from the other end does not satisfy your sensors, then you need to step up and bring ...

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