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Workshop in a Box: Communication Skills for IT Professionals by Abhinav Kaiser

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Conflict management

We are humans and conflicts are an inherent part of who we are. Conflicts happen and there is no way of getting around it. We must deal with them when they come about and turn them into an advantage. I will talk about how we can do it a little later.

There are a number of causes for why people conflict in the first place. The prime reason is communication failure. People misunderstand each other, misunderstand the words spoken and misunderstand those that aren't. If we get around to plugging the miscommunication factor, we can live in a conflict-free world. Do you think that can happen? Unfortunately, never. But, we can reduce a good percentage of workplace conflicts.

Apart from communication failure, conflicts are caused due ...

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