1.4. Five Principles of World Class IT

Expanding the value of IT begins with (but will not end with) ensuring that your IT department is truly world class.

On the basis of our experience in working with World Class IT organizations, my colleagues and I have come to recognize five principles that can ensure that the IT department contributes all it can to the company. The principles are as follows.

Principle 1: Recruit, train, and retain World Class IT employees. Without the right people, the IT organization will have little chance for ultimate success. It is essential that the company take care of its people, make them feel part of something that is bigger than themselves, and inspire them to think of their relationship with the company with ...

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