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World Class IT: Why Businesses Succeed When IT Triumphs by Peter A. High

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6.1. Some Broad Considerations

Before going into details of the principle, some discussion is in order about outsourcing and your department's readiness to do it.

6.1.1. First Get Your Own House in Order

Whenever I work with a company that has been underwhelmed by the performance of key external partners, I ask about the company's own internal processes related to people (principle 1) and project and portfolio management (principle 3). If IT leaders do not do a good job of evaluating their own people, promoting and showing appreciation for the high performers, and taking the necessary action with the low performers, they are not likely to push their external partners to do likewise with their people. And if the IT team does not have a solid ...

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