Chapter 10
Enhancing Customer Service with Conversational AI Chatbots
IN THIS CHAPTER
Understanding the differences between conversational AI chatbots and ChatGPT
Measuring the return on investment of implementing conversational AI chatbots
Creating and managing conversational AI chatbots
The use of AI chatbots represents a major shift away from conventional customer service to a more effective approach. Previously, customer support relied solely on interactions between customers and staff. Now, using AI chatbots, companies can automate tasks, reduce costs, and provide round-the-clock support. In this chapter, we look at conversational AI (CAI) chatbots, which are the next iteration of traditional chatbots.
These advanced CAI chatbots can handle a wide range of customer service tasks. In some cases, they’ve already shown that they can outperform staff when it comes to consistency and availability. This chapter looks at the transformational role of CAI chatbots for customer service and the impact they can have on your business and customer satisfaction.
Finding Out about Conversational AI Chatbots
Customer service chatbots are AI-powered programs that handle conversations with ...
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