Chapter 9

Designing Your Information Strategy


After you understand the abilities, main tasks, and work practices of your users, you can plan the information experience design strategy. The strategy outlines what information users need throughout the workflow, the delivery mechanisms for that information, and basic guidelines for writing the information.

A good information design strategy results in an information experience that guides users, providing enough information at each stage for them to move through each task efficiently and confidently. Before designing the information strategy, you need to understand the product life cycle and the types of tasks and workflows at each stage in the cycle.

While the product life cycle in ...

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