Writing for Interaction

Section 5. Evaluation

Regardless of how well you’ve planned, designed, written, and created the information experience, there will always be ways to improve the information. At best, these are little refinements. At worst, a vital piece of information is missing or inaccurate, causing users to stumble or fail. For this reason, validating the information experience is a vital step in the process. Validating the information by reviewing it with the team is the first step. But to understand the effectiveness of your information, and of the information experience as a whole, the best method is to observe users who are part of your target audience interact with your application, relying on the information you’ve provided.

This section describes ways ...